Support

General Support

Getting Started with Your TEC Fiber Service

Everything you need to know to begin enjoying fast, reliable TEC Fiber internet.
  • faq
  • general
  • support

Forgot Password

Help, I forgot my TEC User ID or Password.
  • faq
  • general
  • support

My Internet connection is down, help!

Which steps should you take when your Internet connection is down?
  • general
  • internet
  • support

Internet Speed Test

Test your current Internet connection speed.
  • general
  • internet
  • support

Advanced Customer Portal How-Tos

Instructions for navigating TEC's customer portal.
  • general
  • internet
  • support

Residential Support

Why does it take so long to install fiber?

  • faq
  • residential
  • support

Streaming TV & Local Channels

  • faq
  • residential
  • support

Why can my neighbor have fiber, but I can't?

  • faq
  • residential
  • support

Get TEC text alerts on your phone

  • faq
  • residential
  • support

Why Isn’t My Internet Working?

Find out what causes weak connections, which browsers work with MyTEC, and how to start solving device issues.
  • faq
  • residential
  • support

TEC Lifeline Program

Affordable phone and internet for households with low income with TEC
  • residential
  • support

Understanding 988: Suicide & Crisis Lifeline

Everything you need to know about using 988 for suicide prevention and mental health crises.
  • business
  • residential
  • voice

Your Security Alarm Troubleshooting Guide

Accidental Triggers, Error Codes, and Quick Fixes
  • faq
  • residential
  • security

TEC Phone Troubleshooting & Support

Find answers to common issues and get the most out of your phone.
  • faq
  • residential
  • support

Why are none of my computers connecting?

Our device connectivity guide helps you troubleshoot connection issues.
  • faq
  • internet
  • residential

How to create a MyAccount profile and link your account.

Learn how to create a new MyAccount profile so you can access historical account records, pay bills, and manage your account.
  • business
  • faq
  • internet
  • residential

How do I begin to determine the problem with my Internet?

A simple guide to help you troubleshoot Internet connection issues.
  • faq
  • internet
  • residential

Business Support

Understanding 988: Suicide & Crisis Lifeline

Everything you need to know about using 988 for suicide prevention and mental health crises.
  • business
  • residential
  • voice

How to create a MyAccount profile and link your account.

Learn how to create a new MyAccount profile so you can access historical account records, pay bills, and manage your account.
  • business
  • faq
  • internet
  • residential