Problems with your telephone service can be caused by our lines or switching equipment—or there may be something wrong with one or more of your telephones. The source of the problem can make an important difference to you.
When you call our Service Center with a service problem, we’ll do our best to locate and clear the trouble. If it’s found to be in our lines or switching equipment, we will take quick action to correct the problem, and, of course, there is no charge. If you determine that the source of the problem is the telephone that you own, then you should follow the instructions on the warranty for repair.
We now have a Maintenance Visit Charge that is applied when our repair person makes a trip to your house or office at your request, and finds the trouble with your telephone service is due to a problem in your customer-owned equipment, including jacks and inside wiring. The Maintenance Visit Charge is a charge for travel costs; it is not a repair charge. Charges are based on time spent and materials used and will apply for any repairs to customer-owned equipment or wiring.
Telephone equipment rental and our WIRE MAINTENANCE PROGRAM are also available at a reasonable monthly rate.
We’d like to help you avoid a Maintenance Visit Charge by using the following check list before calling the Service Center.These tests can help you determine why your phone isn’t working properly:
We can test your line. But in some cases, we won’t know what’s wrong without sending a repair technician to your home or office. There may be a charge for this repair visit. Troubleshooting may help you isolate the problem yourself and save you time and money.
Follow the instructions on your warranty or contact your equipment retailer. TEC cannot repair customer-owned telephone equipment.
Call the repair service number 1-800-832-2515
The outside lines and switching equipment we use to provide you with service at no charge to you (unless damage is due to negligence on your part). We can also repair the wiring that runs inside your home or office. There is a charge for this service, unless you subscribe to our WIRE MAINTENANCE PROGRAM.
Customer-owned telephone equipment.
When you decide to purchase your own telephone, there are a few things you must remember:
To use standard wall sockets, or jacks, for modular telephone cords, to install your telephone, match the plug at the end of the cord with the jack, and insert. To disconnect your telephone, squeeze the clip on the plug and pull it out of the jack.
To use non-standard jacks, a special converter can be provided to permanently change the non-standard jacks into modular outlets to use with modular cords. Plug the converter into the jacks, then plug the cord into the converter.
To use a wall jack, to connect your wall telephone, match the holes in the back of the telephone with the rivets on the wall mounting. Push the telephone lightly against the mounting and slide it down into place. To disconnect, slide the telephone up to lift it off the rivets, then pull it away from the wall.