TV Support

TV - FAQs


What should I do if my service has been lost?

For our Cable TV Customers who experience an outage, please call 1-800-832-2515.

If a cable has been cut or loosened DO NOT attempt to reconnect or repair it. Please contact us at 1-800-832-2515.

For our IPTV Customers who experience a service issue:

  • Most problems can be resolved by uplugging both the set-top box and the modem from the power supply for about 5 minutes.
  • Re-plug all boxes and the modem and allow about 10 minutes for the channels to reboot.
  • If this does not correct the problem, please call 1-866-371-4716.
  • Channel line-ups are available at our TEC locations, on our website, or we will be glad to send one out to you.
Is there any way to block programming from our children?

No, unfortunately there is not a way to block programming but you can delete a channel number from your remote.

Does your cable give us digital connection so that we can get our local channels?

Yes, with any TEC cable hook-up, you will not have to worry about the digital transition.

Why do I only see a few channels?

If you are experiencing limited or missing channels, check other electronic devices such as DVD players, game consoles or VCR settings to ensure they are not the source of the problem and check that your set is in cable mode.