TEC Terms & Conditions Effective: 2009

TEC.com Terms of Use


The following terms and conditions apply to your use of and access to any website owned or operated by TEC or its subsidiaries, affiliates, and licensors (each, a "TEC Website"), which are designed to tell you more about our company and its products, services, equipment, third-party-provided products and services, software, and any other services (collectively, "TEC Products"). The terms "we" or "us" or "our" refer to TEC, and the terms "you" or "your" refer to you, the person using or accessing the TEC Website.

TEC Products are provided to you subject to separate, specific terms and conditions for each TEC Product, which govern in the event of any inconsistency with this Agreement. By using or accessing a TEC Website, you agree to these terms and conditions, including all additional TEC policies incorporated by reference and/or described below (collectively, this "Agreement"). To use a TEC Website, you represent that you are at least 13 years old (with legal parental or guardian consent) or an adult of at least 18 years of age and fully competent to enter into this Agreement. If you do not wish to be bound by this Agreement, you should not access, subscribe to, or otherwise use a TEC Website. TEC may modify this Agreement at any time without notice to you. Modifications will be deemed effective immediately upon posting of the modified terms at www.TEC.com.

You should carefully read this Agreement, including the required use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and the limitations on the remedies available to you in the event of a dispute, as fully described in the "Dispute Resolution" section of this Agreement.

  1. Registration and Information Provided. On TEC Websites, you agree to provide information which is accurate, complete, and not misleading, and update all such information to maintain its accuracy and completeness. TEC may restrict, suspend, or terminate your access to TEC Websites without notice, including if we determine or reasonably suspect, in our sole discretion, that you have provided inaccurate, incomplete, or deceptive information. In such instances, you agree TEC will not be liable to you or any third party for such restriction, suspension, or termination. In addition to TEC-specific information and content related to TEC Products, TEC Websites contain information and services offered by or available through third parties that may not be affiliated with TEC. TEC is neither responsible for nor has an obligation to review, sponsor, or evaluate anything related to such third parties or content contained on any third-party website accessible from a link on a TEC Website. Such third-party websites are provided for your convenience and accessibility of such links and websites does not imply affiliation or endorsement by TEC of such websites and any content or services provided or described there. You may access such websites at your own risk, and should review and understand all applicable policies governing such websites.
  1. Account Security. You agree to keep confidential all passwords, user IDs, IP addresses, account identifiers, and other TEC Website- entry materials (collectively, "Your Identifiers"), and you are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality. You are solely and fully responsible and liable for all activities that occur on TEC Websites related to Your Identifiers, your TEC account information, credit card/debit card/account numbers, or bank or financial institution information. You agree to immediately notify TEC if you suspect any breach of security such as loss, theft, public use (unrestricted, open, communal or shared use by third parties unrelated and/or not affiliated with you) or unauthorized disclosure or use of Your Identifiers by calling the customer service number listed on your invoice. You also agree to periodically change your passwords. You authorize TEC to provide information about and to make changes to Your Identifiers upon the direction of any person able to provide information we deem sufficient to identify you. There is a risk that other users may attempt to access Your Identifiers on your behalf, such as through the public Internet. TEC will not be liable for any actions, claims, costs, damages, or expenses arising from Your Identifiers being lost or stolen. You acknowledge this risk as inherent to the nature of using and accessing TEC Websites and you agree to take full responsibility for taking adequate security precautions and safeguarding your data.
  2. Applicable Policies. You agree to comply with applicable TEC policies, including the TEC Acceptable Use Policy, TEC Privacy Policy, and all Copyright Notices, all as posted to http://www.TEC.com/terms/ (or successor URL) and incorporated by this reference, when you use TEC Websites. If you do not agree with the terms of any of these policies, do not use TEC Websites. TEC Websites utilize, in whole or in part, the public Internet and third party networks to transmit information, including Your Identifiers and information related to you. You acknowledge and understand that TEC cannot guarantee that TEC Websites are completely secure or without threats. TEC is not liable for any lack of privacy which may be experienced with regard to the TEC Websites. TEC may, but is not obligated to, monitor the TEC Websites for various purposes, and TEC and its third-party vendors may access and use information regarding performance of TEC Websites to perform maintenance, support, and other service-quality activities.
  3. Copyrights. The content, names, images, text, programs, graphics, and other materials found or displayed on a TEC Website (collectively, "Materials"), and any software accessed or downloaded to enable such items ("Software") are protected by applicable copyright and trademark laws and are the sole property of the TEC, its subsidiaries or affiliates, or third-party content providers with whom TEC has a relationship. TEC reserves all rights related to Materials and Software. Any use of Materials and Software outside or beyond your permitted use of a TEC Website is strictly prohibited without the express written consent of TEC. Any unauthorized use of Materials or Software which violates copyright or trademark laws may result in criminal or civil penalties. Subject to this Agreement, you are granted a limited, non-sublicensable right to access the TEC Website, Materials, and Software for your personal, non-commercial use. However, Software may not be downloaded or otherwise exported or re-exported into any country for which the United States maintains an embargo on such exports or to any person on lists identified by the United States, including any United States agency or department which controls such exports. By downloading or using the Software and any related information or technology, you agree to these restrictions and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. If you believe your work has been copied and posted, stored, or transmitted to the TEC Websites in a way that equals copyright infringement, please submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) according to the Copyright Notices posted to http://www.TEC.com/terms/ (or successor URL).
  4. Trademarks and Service Marks. Trademarks used or displayed on TEC Websites are owned by TEC or third parties with whom TEC has a relationship and who provide products and services on or through the TEC Websites. TEC's trademarks, service marks, trade names, company name, graphics, logos, scripts, headers, icons, or other marks may not be copied, used, or modified in any form or manner. Trademarks, service marks, trade names, company name, graphics, logos, scripts, headers, icons, or other marks of any other companies or entities that appear on a TEC Website are the property of their respective owners and such owners may not be affiliated with TEC. You will not use any meta tags or any other hidden text using any TEC name, trademark, or service mark.
  5. Content Provided to TEC.
    1. Order Information. TEC may establish and implement processes and procedures impacting orders that are placed on, through, or with the assistance of TEC Websites, including requiring you to validate information or placing limits on the quantity, nature, or type of TEC Products available to you. In its sole discretion, TEC may cancel or reject orders for TEC Products at any time.
    2. Content You Submit to TEC. Some TEC Websites permit you to post content, including data, photos, text, audio, video, graphics, and ideas (collectively, "User Content"). You represent and warrant that you own or have control over all rights to the User Content you provide on a TEC Website, there is no confidentiality obligation or expectations of any kind, and such User Content does not violate the terms of this Agreement. You will indemnify TEC for all claims resulting from the User Content you provide on a TEC Website. You agree to provide TEC with a royalty-free, perpetual, irrevocable, non-exclusive and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display all such provided User Content, in whole or part, worldwide and/or to incorporate it in other works in any form now known or later created, and create and exercise the same rights with respect to such other works. You also permit any user of a TEC Website to access, display, save, distribute, reproduce and prepare derivative works of such User Content. You grant TEC the right to use your name in connection with the User Content, including the right to use your name in advertising and marketing materials. Any use by TEC of User Content shall not require permission from you or payment to you or any other party. No compensation will be paid to you by TEC or any third party related to any type of use, distribution, or publishing of such User Content in any way or forum. TEC has no duty or obligation to validate, use, access, post, or distribute such User Content, and TEC has no duty or obligation regarding confidentiality of any User Content. TEC, in its sole discretion, may remove, refuse to use or access, or not permit others to use or access at any time without notice. You accept full responsibility and any liability for User Content you access, upload, transmit, transfer, or view by or through a TEC Website and the Internet, and TEC has no responsibility, accepts no liability, and does not endorse such User Content, including any statements, positions, opinions, advice, suggestions, errors, defamatory content, slander, libel, inaccuracies, obscenity, profanity, or pornography that may be contained in User Content. TEC values any feedback you may have about a TEC Website. However, if you send us any type of communication concerning the TEC Website or any TEC Product, the content of your communication will be treated as nonproprietary and non-confidential (even if marked confidential or similar denotation) and will become TEC property to use, reproduce, disclose, and distribute for any purpose whatsoever, without limitation to the extent permitted by applicable law and without compensation to you.
  1. Access to and Permissible Use of TEC Websites. You agree not to use any TEC Website for any unlawful, abusive, or fraudulent purpose, including without limitation, using a TEC Website brand, avoids your obligation to pay for TEC Products, constitutes a criminal offense, gives rise to a civil liability, or otherwise violates any law or regulation. TEC will make reasonable attempts to provide uninterrupted service, but there may be instances where a TEC Website is delayed, impaired or impossible (collectively, "Technical Issues"). Should you experience any Technical Issues, you are to promptly contact TEC. TEC will not be liable to you for any loss of information, blockages or delays affecting data, information, notifications, purchases, deliveries or any other aspect of a TEC Website due to Technical Issues. You will use TEC Websites in a manner consistent with this Agreement, and not take any of the following actions with respect to any TEC Website or use a TEC Website to provide, post, transmit, email, link or otherwise make available any content in a manner that:<
    1. uses any robot, spider, or other such programmatic or automatic device, inducing but not limited to automated dial-in or inquiry devices, to obtain information from a TEC Website or otherwise monitors or copies any portion of a TEC Website or a TEC Product;
    2. contains software viruses, worms, time bombs, corrupted files, trojan horses or any other computer code, files, or programs that are designed or intended to disrupt, damage, overburden, impair or limit the functioning of any software, hardware, network, server or communications systems or equipment;
    3. disrupts, interferes or inhibits any other user from using or enjoying a TEC Website or other affiliated or linked websites, material, contents, products and/or services, including TEC Products;
    4. creates a false identity for the purpose of misleading others;
    5. prepares, compiles, uses, downloads or otherwise copies any user information and/or usage information for any portion thereof, or transmit, provide or otherwise distribute (whether or not for a fee) such information to any third party;
    6. uses any TEC domain name as a pseudonymous return email address;
    7. constitutes or contains any offer for unsolicited or unauthorized advertising or offers for goods or services or any advertising or promotional materials, except in those areas specifically designated for such purpose, including junk or bulk e-mail (SPAM), chain letters, or any other unsolicited commercial or non-commercial communication;
    8. provides material support or resources (or conceals or disguises the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act;
    9. attempts to disable, bypass, modify, defeat or otherwise circumvent any of the digital rights management or other security related tools incorporated into the software or any content or a TEC Website;
    10. reproduces, duplicates, copies, sells, trades, resells or exploits for any commercial purposes, any portion of a TEC Website, use of a TEC Websites, or access to a TEC Website;
    11. publishes, publicly performs or displays, or distributes to any third party any content, including reproduction on any computer network or broadcast or publications media;
    12. systematically collects and uses any content including the use of any data mining, or similar data gathering and extraction methods;
    13. makes derivative uses of a TEC Website or any content on a TEC Website;
    14. uses, frames, or utilizes framing techniques to enclose any portion of a TEC Website (including images found at a TEC Website or any text or the layout/design of any page or form contained on a page);
    15. is unlawful and/or, in TEC's sole discretion, is harmful to minors, threatening, harassing, abusive, defamatory, slanderous, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, libelous, invasive of another's privacy, or racially, ethnically or otherwise offensive, hateful or abusive;
    16. infringes someone else's patent, trademark, trade secret, copyright or other intellectual property or other rights, or attempts to remove any proprietary notice or labels from any content on a TEC Website;
    17. advocates or solicits violence, criminal conduct or the violation of any local, state, national or international law or the rights of any third party;
    18. is deceptive in any way, including any offers to sell fraudulent goods or contains an impersonation of any person or entity or misrepresents an affiliation with a person or entity;
    19. specifically advertises firearms or ammunition, tobacco, alcohol, illegal drugs, or other contraband;
    20. contains a charity request, petitions for signatures, chain letters or letters relating to any type of scheme or program; and/or
    21. modifies, translates, decompiles, disassembles, uses reverse engineering or otherwise attempts to derive the source code for the computer systems and other technology that operate a TEC Website. For purposes of this Agreement, "reverse engineering" includes the examination or analysis of a TEC Website to determine the source code, structure, organization, internal design, algorithms or encryption devices of a TEC Website's underlying technology.
  1. Disclaimer of Warranties. TEC makes no warranty, guarantee, or representation that your use of any TEC Website will be protected from viruses, security threats, or other threats or vulnerabilities. TEC also does not warrant that information on TEC Websites, including information related to TEC Products, is accurate, complete, or current. It is possible that pricing or service capabilities described for TEC Products on TEC Website have changed. In all such instances, TEC will make reasonable efforts to address the error as soon as practicable. TEC Websites and all related information, content, and supporting systems are made available to you "as is", "with all faults", and "as available" and TEC does not warrant, in any way, the availability, accuracy, completeness, currentness, suitability, reliability, title, usefulness, non-infringement, merchantability, or fitness for a particular purpose of such items. You access TEC Websites at your own risk. You understand and agree that you are solely responsible for any damages to your computer system or loss or theft of data or information that results from your use of TEC Websites or downloading of any material accessed from or otherwise provided through a TEC website. TEC does not guarantee that TEC Websites or any of its websites will be error-free, continuously available, or free of harmful components, including, without limitation, viruses, worms, trojan horses, or other programs that are capable of disabling, damaging, interfering, altering, intercepting, or otherwise impacting or affecting a TEC Website or any TEC systems, network, or services, or your computer, mobile device, supporting equipment, or any other hardware, software, network, or other systems.
  2. Limitations of Liability. Under no circumstances will TEC, its officers, directors, employees, agents, shareholders, licensors, suppliers and any third party information providers be liable to you or any other party for damages arising out of or in a connection with any act or omission by you or another person or entity, any failure or delay in making TEC Websites available to you for any reason at any time, or content or information accessed while you use TEC Websites, any cause of action resulting from your use or attempted use of TEC Websites in any manner, or any transaction performed or attempted to be performed on or through a TEC Website. This is a comprehensive limitation of liability that applies to damages of any kind, including compensatory, incidental, consequential, direct, indirect, punitive, or special damages, whether in contract, tort, strict liability, or otherwise, including, without limitation, lost profits or revenue, loss of opportunity, and cost of replacement services. In the event applicable laws in certain states do not permit application of this limitation of liability or limit its applicability, you agree the aggregate liability of TEC in such instances for liability that would have otherwise been limited by this section will not exceed one hundred dollars ($100).
  3. Indemnification. You agree to indemnify, defend and hold harmless TEC, its officers, directors, employees, agents, shareholders, licensors, suppliers and any third party information providers from and against all claims, demands, actions, losses, expenses, damages and costs, including reasonable attorneys' fees, made by a third party arising from or in connection with any violation of this Agreement or applicable law by you, any violation of any rights of a third party by you, and any information or content that you submit, use, post, transmit, or make available to TEC, including provided through a TEC Website.
  4. Governing Law. This Agreement is governed by and construed under the laws of the State of Mississippi, without regard to its conflict of laws principles. The federal courts within the state of Mississippi and state courts of Hinds County, Mississippi, have exclusive jurisdiction over and venue of any suit that relates to this Agreement. You are responsible for ensuring that your conduct is at all times in compliance with all applicable laws, rules and regulations.
  5. Dispute Resolution.
    1. Dispute Process. Most concerns can be resolved quickly and to your satisfaction by contacting our customer service department or through the designated TEC Website. If our customer service department is unable to resolve a complaint you may have to your satisfaction or if TEC has not been able to resolve a dispute it has with you after attempting to do so informally, then we each agree to resolve those disputes through binding arbitration or small claims court, instead of in courts of general jurisdiction.
    2. Mandatory Arbitration of Disputes. You and TEC agree to arbitrate any and all claims, controversies or disputes of any kind ("Claims") against each other, including but not limited to Claims arising out of or relating to this Agreement, or any TEC Products, billings, or advertisings. This agreement to arbitrate is intended to be broadly interpreted and applies to, among others: all Claims regardless of whether they are based in contract, tort, statute, fraud, misrepresentation or any other legal theory; all Claims that arose prior to your use of a TEC Website or prior to this Agreement; all Claims that arise after you ceased using a TEC Website or after the termination of this Agreement; all Claims you may bring against TEC's employees, agents, affiliates or other representatives; and all Claims that TEC may bring against you. The sole exception to this arbitration agreement is that either you or TEC may, in the alternative, bring Claims in a small claims court having valid jurisdiction. You and TEC agree, however, that neither TEC nor you will join any Claim with a claim or claims of any other person(s) or entity(ies), whether in a lawsuit, arbitration, or any other proceeding. You and TEC agree that no Claims will be asserted in any representative capacity on behalf of anyone else, that no Claims will be resolved on a class-wide or collective basis, that no arbitrator or arbitration forum will have jurisdiction to adjudicate or determine any Claims on a class-wide or collective basis, and that no rules for class-wide or collective arbitration will apply.
      1. (1) Arbitration Procedure. A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice" or "Notice of Dispute"). The Notice to TEC should be addressed to: 236 East Capitol Street, Jackson, MS  39201, Attn: Legal Department ("Notice Address"). The Notice must: (1) describe the nature and basis of the Claim; and (2) set forth the specific relief sought ("Demand"). If TEC and you do not reach an agreement to resolve the Claim within thirty (30) days after the Notice is received, you or TEC may commence an arbitration proceeding. A single arbitrator engaged in the practice of law will conduct the arbitration. The arbitration will be filed with the American Arbitration Association ("AAA"), the arbitrator will be selected according to the AAA's procedures and the Federal Arbitration Act, 9 U.S.C. §§ 1-16 ("FAA"), and Claims will be resolved pursuant to this Mandatory Arbitration of Disputes provision and the AAA's rules in effect when the Claim is filed. Claims also may be referred to another arbitration organization if you and TEC agree in writing or to an arbitrator appointed pursuant to section 5 of the FAA. The arbitration will be confidential, but you may notify any government authority of your Claim. Arbitration hearings will take place in the federal judicial district of the location where you reside.
      2. (2) Arbitrator's Authority. The arbitrator is bound by the terms of this Agreement, and the arbitrator's authority is limited to Claims between you and TEC alone. The arbitrator has no authority to join or consolidate Claims, or adjudicate joined or consolidated Claims, unless you and TEC agree in writing. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the Mandatory Arbitration of Disputes provision are for the court to decide. The arbitrator's decision and award is final and binding, and judgment on the award may be entered in any court with jurisdiction. The arbitrator can award the same damages and relief that a court can award, including the award of declaratory or injunctive relief; provided, however, that any declaratory or injunctive relief may only be in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual Claim.
      3. (3) Costs of Arbitration. You will be responsible for paying your share of any arbitration fees (including filing, administrative, hearing or other fees), but only up to the amount of the filing fees you would have incurred if you had brought the Claim in court. We will be responsible for any additional arbitration fees. You are responsible for all additional costs that you incur in the arbitration, including, but not limited to, fees for attorneys or expert witnesses. If the arbitration proceeding is decided in TEC's favor, you shall reimburse TEC for the fees and costs advanced to you only up to the extent awardable in a judicial proceeding. If the arbitration proceeding is determined in your favor, you will not be required to reimburse TEC for any fees and costs advanced by TEC. If a party elects to appeal an award, the prevailing party in the appeal shall be entitled to recover all reasonable attorneys' fees and costs incurred in that appeal. Notwithstanding anything to the contrary in this Mandatory Arbitration of Disputes provision, TEC will pay all fees and costs that it is required by law to pay.
      4. (4) Changes. Notwithstanding any provision in this Agreement to the contrary, you agree that if TEC makes any future change to this Dispute Resolution provision (other than a change to the Notice Address listed above) during the period of time that you are using or accessing TEC Websites, you may reject any such change by sending TEC written notice within 30 days of receiving notice of the change. Your rejection notice must be sent to the Arbitration Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision. No changes, however, that are made to this provision after either party has submitted a Notice of Dispute shall be effective as to your and TEC's pending dispute and/or arbitration.
      5. (5) Governing Law, Enforcement, and Waivers. The Federal Arbitration Act, and not state law, applies to this Dispute Resolution provision and its provisions and, governs all questions of whether a Claim is subject to arbitration. If any portion of this Dispute Resolution provision is determined to be invalid or unenforceable, the remainder of the provision remains in full force and effect. If for any reason, the above provisions on arbitration are held unenforceable or are found not to apply to a Claim, you and TEC waive the right to a jury trial on your respective Claims, and waive any right to pursue any Claims on a class or consolidated basis or in a representative capacity. If any party files a judicial or administrative action asserting a Claim that is subject to arbitration and another party successfully stays such action or compels arbitration, the party filing that action must pay the other party's costs and expenses incurred in seeking such stay or compelling arbitration, including attorneys' fees.
  6. General.
    1. Notice. If we send you a notice, it will be considered given when deposited in the U.S. Mail or with overnight courier mail, addressed to you at your billing address or other address you have provided us, hand-delivered to you, or distributed via email to the then-current email address provided to us by you. Our notice to you will also be effective if provided on your invoice or by telephone, or, when posted online, the actual date such notice is posted to http://www.TEC.com. If you have a dispute or want to provide notice to us related to any matter, you agree to notify TEC customer service at the number listed on your invoice and provide all requested information, or write us at 236 East Capitol Street, Jackson, MS  39201, Attn: Legal Department. You agree that TEC may contact you via email at the email address you provide to us when you use TEC Websites or any subsequent email address you provide us. You will provide us with any changes to your email address by updating that address in the manner prescribed to you by TEC.
    2. Other. This Agreement contains the entire agreement between TEC and you related to TEC Websites, and any other written or oral statements do not change this Agreement. Neither the course of conduct between you and TEC nor trade practices will act to modify any provision of this Agreement. TEC may assign its rights and duties under these terms to any party at any time without notice to you. If any provision of this Agreement is found to be unenforceable or invalid, this Agreement's unaffected provisions will remain in effect. If either you or TEC fails to enforce or waives any requirement under this Agreement that does not waive that party's right to later enforce that requirement in the future.

Digital Millennium Copyright Act


TEC is committed to compliance with U.S. copyright law and requires all Customers and users of the Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Service (or any part of the Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws, it is the policy of TEC to suspend or terminate, in appropriate circumstances, the service provided to any subscriber or account holder who uses the service to infringe on third party intellectual property rights, including repeat infringers of copyrights. In addition, TEC expressly reserves the right to temporarily or permanently suspend, terminate or take other interim action regarding the service of any user or account holder if TEC, in its sole judgment, believes that circumstances relating to an in fringement of third party intellectual property rights warrant such action. These policies are in addition to and do not affect or modify any other rights TEC may have under law or contract.

The DMCA provides recourse for owners of copyrighted material who believe that their rights under U.S. copyright law have been infringed on the Internet. Under the DMCA, copyright owners may contact the authorized agent of an Internet service provider to report alleged infringements of their protected works. Upon receipt of a properly filed notice that satisfies DCMA requirements, TEC will respond expeditiously to either directly or indirectly (i) remove the allegedly infringing work(s) stored on the company’s web site or (ii) disable access to the work(s). TEC will also notify the affected customer or user of the Service of the removal or disabling of access to the work(s) and may take additional actions, including temporary or permanent suspension of the Service depending on the nature of the infringement and the past history of the Customer.

Copyright owners may send TEC a notification of claimed infringement to report alleged infringements of their works to the following.

By Mail:
Lisa Wigington
Copyright - TEC c/o Telephone Electronics Corporation
236 East Capitol Street
Jackson, MS 39201

By Email:
copyright@tec.com

For more details on the information required for valid notification, see 17 U.S.C. 512(c) (3).

You should be aware that, under the DCMA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorneys’ fees.

If a notice of copyright infringement has been filed against you and you believe in good faith that the allegedly infringing works have been removed or blocked by mistake or misidentification, then you may send a counter notification to TEC’s designated agent at the address listed above. Such counter notification must contain the information required under 17 U.S.C. § 512(g) (3).

If TEC receives a valid counter notification, the DMCA provides specific guidelines by which the removed material may be restored or access re-enabled.

Please be advised that U.S. copyright law provides substantial penalties for a false counter notice filed in response to a notice of copyright infringement.

Fair Access Policy


At TEC, our goal is to meet the needs and exceed the expectations of our Customers. We are always striving to develop programs and policies that help make that possible. This Fair Access Policy is designed to help maximize efficiency of TEC’s Broadband Services ensuring the most valuable Service for the vast majority of our customers.

TEC estimates a small percent of customers account for a disproportionate share of data usage on the TEC network. To ensure that all TEC customers have equitable access to the TEC network, TEC has implemented a Fair Access Policy (or “FAP”). TEC sets usage thresholds on the amount of data you can upload and download within stated time periods. If you exceed these thresholds, TEC will temporarily limit the speed at which you can send and receive data over the TEC access network. You will still be able to access the TEC Broadband Services but your speed will be slower. In cases of extreme and continued violation of the FAP limitations, your service may be suspended. TEC may use other traffic management and prioritization tools to help ensure equitable access to the TEC network for all customers. Your TEC Broadband Services access is not guaranteed and is subject to this FAP.

Based on an analysis of typical customers, we have set a monthly limit on data usage per customer, called a monthly Usage Threshold. As shown in the table below, this threshold varies based on the service plan you selected. For each service plan, the Usage Thresholds are significantly above the amount of data that is used by a typical customer. We measure your upload and download data usage (“Actual Usage”) to determine if your actual data usage in any calendar month exceeds the Usage Threshold for the service plan that you selected.

If at any time during a calendar month your Actual Usage is above the monthly Usage Threshold, we may, at our sole discretion, reduce your TEC access speeds for the remainder of the calendar month. At the beginning of the next calendar month, you will be restored to your original speed levels.

You are likely to avoid any limitations imposed by the FAP if your use is typical of the majority of Broadband Services users and consists primarily of Web surfing and a reasonable amount of downloading. The table below shows the monthly FAP limits for each plan. These limits specify the amount of data that you can upload and download before your access speed is reduced. Please note that your Actual Usage is far more likely to exceed the FAP limits below if you use peer-to-peer file sharing programs, you use a webcam or you download full length movies, large quantities of music files, full software applications or similar high-bandwidth activities.

TEC Fair Access Policy Monthly DSL Usage Thresholds

512 Kb / 128 Kb 1.5 MB / 512 Kb 3 MB / 512 Kb and higher
Upload Threshold (MB)¹ 2880 13440 13440
Download Threshold (MB)² 13440 33750 67500

¹ Upload Threshold is the volume of data that can be uploaded during a calendar month before the Fair Access Policy may restrict the user’s speeds.
² Download Threshold is the volume of data that can be downloaded during a calendar month before the Fair Access Policy may restrict the user’s speeds.

These terms and conditions state important requirements regarding your use of TEC’s Broadband Services and your relationship with TEC. You should read them carefully as they contain important information regarding your rights and ours. If you do not agree to these terms and conditions, you many not use the Service and, subject to the terms of your Broadband Services Agreement, you must terminate your Service immediately.

TEC may revise this FAP from time to time without notice by posting a new version of this document on our website. Questions regarding this FAP and complaints of violations of it by TEC customers and users can be directed to TEC at (334) 863-2111 or (888) 807-6847 for Roanoke, Alabama or (256) 359-4321 for Cherokee, Alabama.

International & Long Distance Rates


For more information, select your service location below and a link will be provided.

 

CPNI


What is CPNI?

Customer Proprietary Network Information, or “CPNI”, is information that TEC obtains when we provide telecommunications services to you. This information includes the type, technical arrangement, quantity, destination and amount of use of these telecommunications services and the related billing information for these services. As a customer of our services, you have the right, and TEC has a duty under federal law, to protect the confidentiality of your CPNI.

Use and Disclosure of CPNI

We use CPNI to provide telecommunications services to you, including billing and collections for those services, and to offer you services of the type you already purchase from us. With your permission, we use your CPNI to offer you the full range of products and services offered by the TEC family of companies. Services offered by the TEC family of companies include local telephone service, long distance, dial up and high speed internet services, VoIP, broadband and network services, cable TV and security systems. TEC abides by federal and state CPNI regulations that apply to telecommunications carriers. As a general rule, TEC does not disclose CPNI to unaffiliated third parties without your permission. However, we do release CPNI if TEC is required to disclose such information by law or to protect the safety of our customers, employees or property. If you wish, you may direct TEC to refrain from using your CPNI for marketing purposes. To do so, you may contact a customer care representative at the division in which your service is registered. Restricting our use of your CPNI will not affect the provision of any TEC services or products which you have purchased.

View CPNI Certificate

To view TEC's CPNI Certification, please select your service location and a link will be provided.

 

Lifeline Program


Lifeline is a government assistance program that offers qualified, low-income customers in limited geographic areas a discount on their monthly phone bill. Lifeline assistance is only available for one phone line or cell phone per household. Data services, Text Messaging and other enhanced services or features, international long distance and access to “900” numbers are not available to TEC Lifeline customers. Other restrictions may apply.

For more information on Lifeline and how to sign up, select your service location below and a link will be provided.

 

Solutions for Customers with Disabilities


TEC supports universal design to make new telecommunications products and services accessible to and usable by individuals with disabilities, consistent with Section 255 of the Telecommunications Act of 1996 (the Act) and the Americans with Disabilities Act of 1990 (ADA).

For more information, select your service location below and a link will be provided.

 

Tariff/Price Lists


For more information, select your service location below and a link will be provided.

 

Long Distance Terms & Conditions


For more information, select your service location below and a link will be provided.

 

TEC of Jackson Bill Fees


For more information, select your state below and a link will be provided.

 

Federal Universal Service Charge Rates


FUSC Rates • 2012-2016 • Per NECA Tariff F.C.C. No. 5

  Effective Date Rates
 
2016 October  
July 1 17.9%
April 1 17.9%
January 1 18.2%
 
2015 October 1 16.7%
July 1 17.1%
April 1 17.4%
January 1 16.8%
 
2014 October 1 16.1%
July 1 15.7%
April 1 16.6%
January 1 16.4%
 
2013 October 1 15.6%
July 1 15.1%
April 1 15.5%
January 16.1%
 
2012 October 1 17.4 %
July 1 15.7%
April 1 17.4%
January 1 17.9%