What are text alerts? 

TEC provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information.    

How do I receive messages? 

Just text one of the following keywords to 800-832-2515. 

• HELP – Receive text with available keywords to access your account information and a link to more information 

• ACCT – Receive your account number 

• PAY – Confirm your last payment amount and date posted 

• BAL – Confirm your current balance due and the date it is due 

• APPT – Receive information about any scheduled appointment you may have 

Is there a cost to receive text alerts? 

Our text alerts are free to subscribe to, but standard message and data rates may apply depending on your mobile carrier. 

What if I change my phone number? 

If your phone number changes, simply sign up again with your new number to continue receiving alerts. 

What should I do if I’m not receiving alerts? 

First, check to make sure your phone number is correctly subscribed. If the issue persists, contact our support team at 800-832-2515 for assistance. 

What if I no longer want to receive text alerts?

Text "STOP" to 800-832-2515 at any time to stop receiving text alerts to your mobile phone. 

For more information on TEC’s Text Alerts, please go to www.tec.com/alertsfaq.