What exactly did I sign up for?

You’ve signed up for TEC Fast Fiber internet – a fast, reliable connection delivered directly to your home.

When is my installation scheduled?

We will run the fiber from the street to your residence first, and then your scheduled installation date will be confirmed by phone or text. You can check on your installation status by texting or calling us at 800-832-2515.

Do I need to be home for the installation?

Yes. Our technician will need access inside your home to complete the setup. Someone 18 or older must be home during the entire installation window.

How long does the installation take?

Installations usually take 1–3 hours, depending on your home’s setup.

What do I need to do before the installation day?

Clear a workspace near where your technician will install the equipment (often near your electrical panel or central living area). Please make sure any pets are secured, and gates are unlocked.

Will I need any special equipment?

We provide the necessary modem/router as part of your plan.

What kind of speeds should I expect?

Depending on your selected plan, your speeds should support seamless streaming, gaming, remote work, and more. For the best performance, we recommend using wired connections for high-demand devices.

What happens if I need to reschedule my installation?

No problem! Just respond to our text or call us at 800-832-2515. We’ll find a time that works better for you.

What if I have questions after my service is installed?

We’re always here to help. Our customer care team is available at 800-832-2515, or you can visit our Help Center at https://tec.com/support

How can I self-manage my account?

Once your service is installed, you may set up your online account at https://tec.com/login and register. You will need your CPNI PIN for the first time. If you placed your order online, please check your confirmation email for your CPNI PIN, but feel free to call us at 800-832-2515 to help you get logged in.

How can I set up my Autopay?

If you have an online account with us at https://tec.com/login, you may set up and manage your autopay in the portal, or you can call us at 800-832-2515.

How do I sign up for text alerts?

Text alerts are a great tool to have to know when your bill is available and when it is due! Please respond to our text asking if you’d like to be opt-ed in, or contact customer care at 800-832-2515, and we'll be happy to set it up for you.

How can I pay my bill?

Log in online to our Advanced Customer Portal for the best experience possible.

To pay online without signing in, go to https://quickpay.tec.com/.

How much does it cost to reconnect services?

Internet reconnect fee is $60.00, plus any amount due.

How much are late fees?

Mississippi: 2%

Alabama: 1.5 % or a minimum of $1.50

Tennessee: $ 2%

PTC: 2%

How long is a residential contract?

Residential accounts do not require a contract. If you do not keep the service for a year, there is a $99.00 restocking fee.

Who do I contact for technical support?

If you’re experiencing an outage or having trouble with your internet services, please call our technical support team at 866-371-4716.