Installing fiber is a multi-step process that involves much more than just plugging in equipment. Here's why it can take time:
Construction & Infrastructure Work Fiber requires building a physical network—this includes digging, running underground cables, or attaching fiber lines to utility poles. Permits and coordination with local utilities are often required, which can cause delays.
Network Planning Every neighborhood and property is different. Engineers carefully design the fiber layout to ensure it meets technical and safety standards for long-term reliability.
Permitting & Inspections Before we can begin or complete work, we may need to wait for permits, locate existing utility lines (811 locates), or pass inspections from city or county officials.
High Demand In many areas, there’s strong demand for fiber. That means installation crews are often booked out, even when everything is ready to go.
Multiple Phases Fiber installation often happens in phases:
Mainline construction (building out the backbone)
Splicing and testing
Drop installation to your home or business
Final installation and activation inside your location
We know waiting can be frustrating—but our team is working as quickly and safely as possible to bring you fast, reliable fiber internet!